A Clear Understanding Before You Proceed
Welcome to Lunorexil. These Terms and Conditions outline how our website operates and what you can expect when placing an order with us. By accessing or using our website, you agree to follow these terms. We have written this in a way that aims to feel straightforward rather than overly procedural, while still aligning with applicable laws in Singapore, including the Personal Data Protection Act (PDPA).
If anything here feels unclear, you are always welcome to reach out to us at [email protected].
Use of the Website
By using our website, you confirm that the information you provide is accurate and complete. You agree not to misuse the platform, attempt unauthorized access, or interfere with its normal functioning.
We may update or modify parts of the website when needed, including product listings, descriptions, or availability, without prior notice.
Product Information and Availability
We make every effort to present our footwear products as clearly as possible. However, slight differences in color or appearance may occur due to screen settings or lighting in product img.
All products are subject to availability. In rare cases where an item becomes unavailable after an order is placed, we will inform you and guide you on the next steps.
Pricing and Payment Method
All orders are processed using Cash on Delivery (COD). This means you pay only when your order is delivered to your doorstep.
Prices listed on the website are final for the product itself, and delivery within Singapore is provided at no additional charge.
Since COD is the only available payment method, there are no online payment processing requirements during checkout.
Order Confirmation and Processing
Once you place an order, you will receive a confirmation acknowledging that your request has been received. This does not mean the order has been dispatched.
Orders go through an internal processing stage that takes 2 business days. During this time, we verify, organize, and prepare your items for shipment.
After this stage, your order is dispatched and handed over for delivery.
Shipping and Delivery
We deliver exclusively within Singapore. Delivery is free and typically takes 1 to 2 business days after dispatch.
This means the total time from order placement to delivery is approximately 3 to 4 business days, including the processing period.
Delivery timelines may vary slightly due to external factors such as public holidays or logistical delays, but we aim to keep everything as consistent as possible.
Customers are responsible for providing accurate delivery details. Incorrect or incomplete information may result in delays or failed delivery attempts.
Cancellation Policy
You may cancel your order only before it has been shipped.
Since orders are processed within 2 business days, cancellation requests must be made within this period. Once the order has been dispatched, cancellation is no longer possible.
To request a cancellation, please contact us promptly at [email protected] with your order details. We will confirm whether the cancellation request can still be processed based on the order status.
Returns and Refunds
We accept returns within 30 days from the date of delivery, but only under the following conditions:
- The product received is damaged
- The product delivered is incorrect
Once a return request is approved, we arrange a pickup based on your convenience. There are no return or restocking fees.
After the returned item reaches us, we take 1 business day to inspect it. If the return is accepted, you may choose between:
- An exchange (subject to stock availability)
- A full refund
Refunds are processed via bank transfer, since payments are made through COD. After receiving your correct bank details, we process the refund within 1 business day. The amount may take 9 to 10 business days to reflect in your account, depending on your bank.
User Responsibilities
By placing an order, you agree to:
- Provide accurate personal and delivery information
- Be available to receive the order at the provided address
- Cooperate during delivery or return processes if needed
Failure to meet these responsibilities may affect the completion of your order or request.
Limitation of Liability
Lunorexil is not responsible for delays or issues caused by factors beyond our control, such as courier disruptions, weather conditions, or incorrect information provided by customers.
While we aim to ensure a smooth experience, we cannot ensure uninterrupted access to the website at all times.
Intellectual Property
All content on this website, including images, text, and branding elements, belongs to Lunorexil. You may not copy, reproduce, or distribute any part of the website without prior permission.
Privacy and Data Protection
Your privacy matters to us. Any personal information you provide while using our website is handled in accordance with Singapore’s Personal Data Protection Act (PDPA).
We collect only the information necessary to process orders, manage deliveries, and respond to inquiries. This may include your name, contact details, address, and, where applicable, bank details for refunds.
Your information may be shared with trusted service providers, such as delivery partners, strictly for order fulfillment purposes. These parties are expected to handle your data responsibly.
You have the right to request access to your data or ask for corrections. For any such requests, contact us at [email protected].
Third-Party Services
Our website may rely on external service providers for logistics and communication. While we work with reliable partners, their operations are separate from ours.
We are not responsible for the policies or actions of third-party services, though we aim to collaborate with those who follow appropriate standards.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our operations or legal requirements in Singapore.
Any updates will be reflected on this page. Continued use of the website after changes are made indicates your acceptance of the revised terms.
Governing Law
These Terms and Conditions are governed by the laws of Singapore. Any disputes arising from the use of our website or services will be subject to the jurisdiction of Singapore courts.
Contact Information
If you have any questions about these Terms and Conditions or need assistance with an order, you can reach us at:
Email: [email protected]
A Simple Understanding
These terms are meant to create clarity between you and Lunorexil. We aim to keep expectations transparent, from placing an order to receiving it, and even in situations where something needs to be returned.
By using our website, you agree to these terms and take part in a straightforward and respectful shopping experience.