A Thoughtful Approach to Your Information
At Lunorexil, we understand that when you browse or shop on our website, you share more than just an order, you share trust. This Privacy Policy explains how we collect, use, and handle your personal data in line with Singapore’s Personal Data Protection Act (PDPA). We aim to be transparent, practical, and respectful in every step of this process.
What We Collect and Why It Matters
When you interact with our website, we may collect details such as your name, email address, delivery address, and contact number. If you place an order, payment-related details may also be processed through secure third-party providers.
We also gather non-personal data like browser type, device information, and how you move through our site. This helps us improve your experience, understand what works well, and refine how we present our footwear collections.
We collect only what is relevant to the interaction, nothing excessive, nothing unnecessary.
How Your Information Is Used
Your data allows us to operate smoothly and communicate clearly. For example, we may use it to:
- Process and deliver your orders
- Respond to inquiries or requests
- Send updates about your purchase
- Improve website performance and usability
- Share occasional updates about new arrivals or promotions (only if you opt in)
We aim to keep communication meaningful rather than overwhelming.
Consent and Your Choices
Under the PDPA, your consent matters. By using our website or submitting your details, you agree to the collection and use of your information as outlined here.
That said, you remain in control. You can:
- Withdraw consent for marketing emails at any time
- Request access to the data we hold about you
- Ask for corrections if something is inaccurate
Simply reach out to us at [email protected], and we will respond within a reasonable timeframe.
Sharing of Information
We do not sell or trade your personal data. However, we may share it with trusted service providers who support our operations, such as logistics partners or payment processors. These parties are required to handle your data responsibly and only for the intended purpose.
If required by law or regulatory authorities in Singapore, we may disclose information to comply with legal obligations.
Storage and Protection
Your data is stored securely using appropriate procedural and organizational measures. While no system is completely immune to risk, we continuously review our processes to reduce exposure and maintain reliability.
Access to personal data is limited to individuals or partners who need it to perform their role.
Retention of Data
We keep your information only for as long as it serves the purpose for which it was collected, or as required by applicable laws in Singapore. Once it is no longer needed, we take steps to remove or anonymize it.
Links to Other Websites
Our site may include links to external platforms. Once you leave Lunorexil, this policy no longer applies. We encourage you to review the privacy practices of any site you visit.
Questions or Requests
If you have any questions about how your information is handled, or if you would like to exercise your rights under the PDPA, feel free to contact us:
Email: [email protected]
We believe privacy should feel straightforward, not overwhelming. This policy reflects our effort to communicate clearly while respecting your personal space.