A Clear Path from Our Shelf to Your Door
At Lunorexil, we believe that receiving your order should feel simple and predictable. This Shipping Policy outlines how we handle dispatch, delivery timelines, and related processes for customers within Singapore. It also reflects our responsibility under local regulations, including the Personal Data Protection Act (PDPA), when handling your delivery details.
Where We Deliver
We currently deliver within Singapore only. This allows us to maintain a consistent and reliable experience for every order placed on our website. At this time, we do not offer international shipping.
The good part, delivery within Singapore is completely free. There are no additional charges tied to standard shipping.
Processing Before Dispatch
Once you place an order, it does not leave our facility immediately. Each order goes through a short preparation phase. This includes verifying the order, organizing the items, and packaging them properly.
This internal process takes 2 business days. During this time, we ensure that your order is handled with attention so that it reaches you in proper condition.
Orders placed on weekends or public holidays in Singapore will begin processing on the next business day.
Delivery Timeline
After your order is dispatched, delivery is carried out within 1 to 2 business days.
When you combine processing and delivery, the total timeline comes to 3 to 4 business days from the moment your order is placed. This estimate applies to standard conditions and may vary slightly during periods of high demand or unforeseen disruptions.
We aim to keep delays minimal and communication clear if anything unexpected occurs.
The Importance of Accurate Details
A smooth delivery depends heavily on the information you provide at checkout. We strongly encourage you to review your shipping address cautiously before confirming your order.
If an incorrect or incomplete address is submitted, it may result in delays or failed delivery attempts. In such cases, additional coordination may be required to resolve the issue.
Lunorexil is not responsible for complications arising from inaccurate address details provided at checkout. Taking a moment to double-check can save unnecessary inconvenience later.
Missed Deliveries and Reattempts
If a delivery attempt is unsuccessful due to the recipient being unavailable or address-related issues, our delivery partners may attempt redelivery. The exact process may vary depending on the courier handling your order.
We recommend keeping an eye on any delivery updates sent to you so you can stay informed and prepared.
Order Tracking and Communication
Once your order has been dispatched, you may receive a notification with tracking details, where applicable. This allows you to follow your order as it moves toward your location.
If you have questions about your shipment, you can reach us at [email protected]. We aim to respond within a reasonable timeframe and provide clear updates.
Handling of Personal Data in Shipping
To complete deliveries, we share necessary information, such as your name, address, and contact details, with our logistics partners. This is done strictly for fulfillment purposes.
In line with Singapore’s PDPA, we ensure that your personal data is handled responsibly and only used where necessary. Our partners are expected to maintain appropriate standards when processing your information.
Your delivery details are not used beyond what is required to complete your order.
Unexpected Delays
While we aim to meet the stated timelines, certain factors may occasionally affect delivery. These may include public holidays, weather conditions, or logistical disruptions.
If delays occur, we make reasonable efforts to keep you informed and assist where possible.
Changes After Order Placement
Once an order has entered the processing stage, changes to the shipping address may not always be possible. If you notice an issue shortly after placing your order, contact us immediately at [email protected], and we will try to assist before dispatch.
A Simple Commitment
Our approach to shipping is straightforward: clear timelines, no hidden charges, and consistent communication. Every order is handled with attention from the moment it is placed to the moment it arrives.
If anything feels unclear or if you need assistance, we are always reachable at [email protected].